CUSTOMER SERVICE
FAQ
How do I track my order?
Log in to your EverGlory account and open My Orders to view the status of every purchase. Tracking details are shared by email once your order has been dispatched.
Do you ship internationally?
Yes. Available destinations, delivery times and shipping costs are shown at checkout and detailed on our Shipping Information page. Customs duties and import taxes may apply depending on your country.
Can I return or exchange an item?
Unworn items in their original condition and packaging are eligible for return or exchange within the period stated in our Returns & Exchanges policy. Contact us with your order number to begin.
When will I receive my refund?
Once your return is received and inspected, approved refunds are issued to your original payment method. Processing times vary by bank and payment provider; see our Refund Policy for full details.
How do I find my size?
Each product page includes fit and sizing details. If you are between sizes or need guidance, send us a message through our Contact Us page and our team will help.
How can I contact EverGlory?
Use the form on our Contact Us page. Every message is received by our customer care team, and we aim to reply as quickly as possible.